These regulations provide certain customer protections for small-use gas and electricity customers.
The purpose of the review is to provide a streamlined and consistent framework for delivering customer protections by removing outdated references within the regulations and duplications with other instruments.
Energy Policy WA has reviewed stakeholder submissions received on the Draft Recommendations Report, which was released in May 2019, and is working to finalise recommendations for regulatory amendments for consideration by the Minister for Energy.
Documents relating to the review are available below:
Draft Recommendations Report Energy Customer Contract Regulations
Energy Customer Contract Regulations Draft Submission AGL
Energy Customer Contract Regulations Draft Submission Alinta Energy
Energy Customer Contract Regulations Draft Submission ATCO
Energy Customer Contract Regulations Draft Submission AEC
Energy Customer Contract Regulations Submission Origin Energy
Energy Customer Contract Regulations Draft Submission Synergy
Review of Energy Customer Contract Regulations Issues Paper
Australian Gas Association AGA Code
Energy Customer Contract Regulations Submission Alinta Energy
Energy Customer Contract Regulations Draft Submission Origin
Energy Customer Contract Regulations Submission Synergy