Cleaning, kitchen and bathroom products CUACKB2015

This CUA offers a choice of two suppliers, who provide a range of cleaning, kitchen and bathroom products. Category A requires a Service Level Agreement to stipulate all your agency’s needs.

You supplier of choice will arrange for delivery to multiple or nominated sites with orders packaged for direct distribution to customers.

A pick and buy arrangement from a panel of suppliers across all eight product groups.

The following products are considered out of scope of this CUA due to other arrangements and/or their inclusion on other agency specific contracts:

• Airway maintenance and oxygen therapy consumables
• HCNS110809 antiseptics and disinfectants (applicable to WA Public Healthcare units only)
• Bandages, cotton products, splints and braces
• Clinical protective apparel
• Continence management products
• Garden pest and weed control products
• General medical supplies including vomit bags.
• Sharps consumables and disposable biohazard containers
• Medical tapes and dressings
• Patient aids and appliances
• Sterile and non-sterile medical gloves (applicable to WA Public Healthcare units only)
• Specimen cups
• Denture-related products
• Non-disposable kitchenware
• Tea towels
• Vacuum cleaners, scrubbers, polishers, pressure washers, burnishers and extractors.
• Cleaning equipment spare parts and consumables, including vacuum cleaner bags for schools (applicable to Department of Education only).

Please note that Category A and B do not include any arrangement for the supply, removal and installation of dispensers for products. Customers will need to make their own arrangements in regard to these requirements as part of their Customer Contract.

policy requirements

Buyers should be aware of the following requirements under State Supply Commission policies and Treasurer’s Instruction 820, and whether or not they are applicable to purchases from this CUA:

Exemption from using this CUA

Government Procurement is responsible for processing and approving all requests from public authorities seeking exemption from using a mandatory CUA. Requests for an exemption are considered on a case-by-case basis and a requesting agency must be able to demonstrate that a business need cannot be adequately met by the relevant CUA.

Exemption requests should be directed to the Director of Common Use Arrangements or the contract manager in the first instance. Requests for exemption may be received by posted letter or email, but must be in writing and provide sufficient explanation and background to enable the request to be considered. The requesting officer should be the Accountable Authority or delegate of the agency.

For guidelines on what to include in an exemption request, please refer to Making a purchase without a competitive process

How does this CUA impact on people and planet?

As part of the tender process, contractors on this arrangement have provided details of, and have been evaluated on, their corporate social and environmental responsibility, and the initiatives they have in place to support this.

This included details of the steps taken to minimise the environmental impact in the production or manufacturing process, distribution, use and disposal of products.

Specific information required included:

• Environmental Management Systems (EMS) eg. ISO 14001, European Eco-Management and Audit Scheme (EMAS), or equivalent.
• Products certified by a Type 1 environmental label that was developed in accordance with ISO 14024 or equivalent eg. Good Environmental Choice Australia Ltd - GECA 17-2007 label.
• Whether or not the organisation is a signatory to the Australian Packaging Covenant or similar convention.
• Any awards or recognition that the organisation has achieved or been nominated for, in relation to its sustainability or environmental performance.
• Sustainable Initiatives including but not limited to:
  • Strategies adopted to monitor and reduce carbon emissions and/or greenhouse emissions.
  • Participation in Carbon Offset Programmes.
  • Energy efficient practices and the use of renewable energy.
  • Any take back of packaging supplied with products and evidence that the collected packaging is recycled and/or reused.
  • Initiatives to reduce the environmental impact associated with the supply chain of the products in its entirety.
• The criteria used by the organisation to determine that a product is classified as sustainable.

For further information, please contact the contract manager

Buying tips

• Category A (Customised Distribution): use the Service Level Agreement Form for Bunzl or Winc to seek quotes and select a sole supplier if you wish to stipulate your service requirements.
• Category B (General Distribution): a one-stop-shop is available from all three suppliers across the eight product groups. Shop around the different suppliers to make sure you are getting the best price.
• When opening an account or placing orders, advise the supplier that you are an approved CUA user to make sure you are getting CUA prices.
• To view government pricing go to each supplier's website. You will need to establish an account and obtain a login.
• Check suppliers' delivery charges and product lead times for Category B (General Distribution) in the After I Buy section.

Pricing

This CUA offers fixed prices for the initial twelve months. After twelve months, contractors are able to request a price increase to Finance based on the Consumer Price Index, All Group, Perth. The new prices will then be held firm for the next twelve months.

To view government pricing go to each supplier's website. You will need to establish an account and obtain a login. Be sure to let the contractor know that you are an approved CUA user to make sure you are getting CUA prices.

Other discounts

Customers are entitled to discounts off the list price for items which fall within the scope of the CUA but may not be listed on the supplier’s website. The discounts are listed in the following table:

Delivery

Fees and product lead times for Category B: general distribution.

Payment by Purchasing Card

The government Purchasing Card offers a quick and convenient method of payment allowing many goods and services to be efficiently purchased.

Always remember to inform the supplier that you will be paying by Government Purchasing Card, at the time of ordering the product or service, and ensure they clearly understand that they must send the tax invoice directly to you, the cardholder.

Category A: Customised Distribution

Agency specific arrangements

Customers have the option of using the Service Level Agreement (SLA) to negotiate their specific agency requirements with the contractors.

Customers should detail their specific agency requirements such as:

• set delivery points and timelines
• distribution locations
• customised / restricted product lists
• procurement system integration
• agency specific access to premises requirements.

For SLAs specific to each contractor, please see:

• WINC Service Level Agreement
• Bunzl Service Level Agreement

Establishing Service Level Agreements

Entering into a SLA with a supplier for Category A gives you an opportunity to negotiate additional services through the contract, or may assist with attracting a greater discount on CUA products. For example, some suppliers may be willing to offer a further discount to the CUA price should you enter an agreement to purchase from that supplier as a sole supplier.

All SLAs should be established within the boundaries of the CUA. This means that the SLA will fall under the CUA terms and conditions and within the timeframe of the CUA. Do not agree or sign any alternative terms and conditions and do not agree to enter into a contract with the supplier beyond the term of the contract.

The contract manager is available to provide advice on how to complete an SLA.

Category B: General Distribution

Buying direct

Prices for Category B are fixed so buyers can pick and buy the specified products from the contractors.

Buyers should view each supplier’s website to obtain up to date prices for the items they require. Please note you will need to establish an account and have a login to access Government prices.

Orders should be placed directly with contractors

Returns

The supplier is obliged to pay all costs, including freight costs, incurred by the agency as a result of incorrectly supplied or damaged goods.

Buyers wishing to return products incorrectly ordered, incorrectly supplied or due to change of mind, must ensure the product is in its original packaging, unopened and in a resalable condition. Agency specific products cannot be returned. Please contact the suppliers directly for further information.

Do I have to buy from this contract if I am purchasing from a regional location?

No. This CUA is only mandatory for Public Authorities in the Perth Metropolitan area.

Do I need to get quotes?

Simply contact the contractor for the products you wish to order and place your order.

What happens if I need to purchase products that are not available on the product catalogues?

You will need to approach any or all suppliers on the panel to see whether they can source your requirements. All suppliers offer a discount for items not listed on their website as long as the products fall within the scope of the CUA.

If the product cannot be sourced by any of the panel suppliers, then you will need to source such products in accordance with the State Supply Commission policies. Details of your purchased products should be advised to the contract manager as there may be an opportunity to include such products within the CUA.

How does Finance manage the contract?

The suppliers, at the end of every quarter, report to Finance on the range of products purchased by Public Authorities. This enables Finance to monitor the performance of the contract against Key Performance Indicators and contractor compliance with the terms and conditions of the contract.

What do I do if I am unhappy with the service of a contractor?

Government Procurement aims to continuously improve the services it provides to customers and welcomes feedback on the level of satisfaction experienced under this contract or with the contractor(s) performance. If you are dissatisfied with the goods and/or service provided by the contractor or have any specific concerns, these should be discussed in the first instance directly with the contractor.

If the problem or issue is not resolved to your satisfaction, please log your complaints via Finance’s online Feedback Management System

The online form provides for both complimentary feedback and complaint resolution considerations.