The helpline is serviced by Ngala and is open to families of children aged 0 to 18.
Call 61 8 9368 9368 or 1800 111 546 for country callers.
The helpline is available Monday to Sunday, 8.00am to 8.00pm.
Outside these hours, the call-back service allows parents to leave a message so that they can receive a call back as soon as possible.