Apply for an energy concession A person who holds an appropriate concession card may be eligible for an energy assistance payment as a subsidy to assist with electricity costs. Department of Finance
Apply for an energy rebate or register a concession card Learn more about which rebates or concessions you may be eligible for and add your concession card details to your Synergy account, so you can start saving now. Synergy
Apply for an extension on your Synergy bill payment date Apply for a payment extension if you are experiencing difficulty paying your bill on time and need a little more time to pay. Synergy
Apply for the thermoregulatory dysfunction energy subsidy Offset the energy costs associated with temperature control at the home of eligible people or their dependents with a thermoregulatory dysfunction. Department of Finance
Make a claim for damage or loss due to power failure Occasionally, power failure can cause loss or damage. For this reason we provide affected customers with the opportunity to claim compensation. Western Power
Make an energy concession extension enquiry Make an online enquiry regarding an energy assistance payment under the energy concession extension scheme (ECES). Department of Finance
Make an energy subsidy enquiry Enquire online about the life support equipment energy subsidy or the thermoregulatory dysfunction subsidy. Department of Finance
Make an enquiry about pensioners and seniors rebates Local government rates may be deferred or rebated if you are an eligible pensioner or senior. Department of Finance
Manage your Horizon Power account My Account is Horizon Power’s online customer portal where all your billing and payment information is stored in one convenient place. Horizon Power
Manage your Synergy account Take control with our most convenient ways to pay your Synergy bill, update your details, manage your connections or track your usage. Synergy
Report a non-urgent issue to Western Power Report a non-urgent issue to Western Power like graffiti or your power quality. Western Power
Request an energy connection in a new building Apply for a temporary or permanent supply to be connected to your new home. Synergy
Submit an electricity meter reading Submit your own electricity meter reading through our online portal. Western Power
Switch your Synergy bill to paperless bills Get your Synergy bills delivered to your inbox combined with handy SMS reminders. Synergy
Transfer your electricity account when you are moving house Whether you’re moving in or out, you can create, close or transfer your electricity connection online. Synergy
View Western Power's network capacity The Network Capacity Mapping Tool (NCMT) provides you with visualization of Western Power’s network capacity. Western Power
