Using the Online Services Portal Toolbar

The View your profile function will display the name, email address, phone number and address details provided during the registration process. Contact us to update any of these details.

This provides a timeline of events that have taken place on your account. Click View Request to view the details of individual entries.

Click the arrow (>) beside the heading Filter the information shown to filter the information by year, month or type.

Click Close to return to your home page.

After clicking Change your password, enter your existing/old password then enter your new password twice.

The new password must comply with the password policy and will be updated if it meets the criteria.

Logging out will end your current session.

If you choose to log out part way through a transaction, you will receive a warning message notifying you that any unsaved data will be lost.

It's important to monitor your notifications as this is where you will receive acknowledgement of approvals to link to taxpayers, refund requests, lodged transactions and any other electronic communications we send you.

You'll receive an email each day that you have an outstanding (unread) notification.

You can click on the individual notification or View all notifications to view them in list form.

Duties

This is where you'll receive requisition requests for additional forms, further information or evidence, assessment notices and certificates of duty.

Requisition request

Requisitions are requests for additional information to assist with your duty assessment.

• Click View to download a requisition.
• Click Respond to respond to a requisition. On the following screen provide any additional information, upload any supporting documentation, and click OK when you are ready to send the additional information to the assessing officer.

Once submitted, you won't be able to add any further information to the requisition via the portal. To add information after submitting, you'll need to either contact us with the information or email the assessor directly.

Assessment notices

Click Download to access your assessment notice from the Notifications page or the Event Log.

After downloading, the assessment notice will only be accessible from the Event Log.

Certificate of duty

After payment has been made and processed, the transaction will appear as Endorsed and you can download the certificate of duty. You can print or download your certificate. Once printed, attach the certificate of duty to the original transaction record.

For certain transactions involving land, you won't be able to print the certificate of duty until mandatory information about the receiving party has been provided. You will be prompted to provide these details before printing the certificate.

After printing or downloading your certificate, it will only be accessible from the Event Log.

To save an unfinished request or transaction, click Save for later beneath the Lodge/Submit button on the right of the screen. These can then be accessed from the toolbar.

Click on the request/transaction and continue with submission/lodgment.

For duties, if a saved transaction is not lodged within two months of the transaction date, a late lodgment penalty will apply.