To improve your future submissions, it is important to seek feedback as it may increase your chances of winning government work in the future.
Notification of the outcome
Show moreIf you are successful, you will be issued an acceptance letter, this is a legal document, and forms part of the service agreement. This letter will contain information on who you need to speak to in the government agency to get started with the operation of the service agreement.
If your offer was unsuccessful, you will be given the name of the successful service provider and the service agreement value.
Can I receive feedback on my offer?
Show moreIf you are unsuccessful, you can request a full post-tender briefing from the government agency’s enquiry person. This briefing will address areas where you could have improved your offer, analysed against the qualitative criteria and if applicable, the price. For confidentiality, you will not receive any information about any other service provider’s performance or offer.
The briefing can be used to improve your chances of success in future tender processes by developing particular strengths, or simply improving your response to the Request itself.
Even if your offer was successful, you may choose to seek feedback from the agency to identify the strengths of your offer and how to make future offers even better.
Complaints and feedback
Show moreThe government agency may consider taking appropriate action if legitimate concerns are raised before a service agreement is awarded.
If you are not happy with a government agency’s response to your complaint, you can lodge an official complaint to FaCS through the Department of Finance's feedback system. FaCS will review your complaint, and if appropriate will facilitate a mediation process between your organisation and the government agency.
All complaints will receive a response within a maximum of 21 calendar days. Where it is not possible to respond within 21 days, the officer dealing with the complaint will contact you to advise why the decision will be delayed, provide an update on progress in resolving the complaint and negotiate a new deadline.
Please note that if a complaint is raised after the service agreement has been entered into, FaCS cannot overturn the award decision.